Viral Marketing? Sick.
Friend Jeana Anderson, social media manager at startup Marqeta, blogs on creating a transparent brand. Well worth reading, and if you can’t read, then the words we’re typing really don’t matter anyway. slfkwje.
“Transparency” doesn’t sound as cool as the word “viral,” which someone taught to CEOs and Presidents a few years ago and, I suspect, regretted immediately. What “transparency” has on “viral” is that transparency puts consumers first in an effort to be trustworthy, whereas “viral” puts the company and its message first – betting the house on consumers’ willingness to share it.
Corporate communications wants a brand that’s above the fold, Business Development wants to create the perfect solution for merchants, Marketing wants consumers to get excited and to share their excitement, Operations wants to build a brand that’s trustworthy.
We choose transparency as a foundation because by asking consumers what they want from Marqeta and sharing news with our consumers first, we’ll insure that we don’t take them by surprise in a negative way. We want the decisions that impact consumers to make sense and to account for their needs.
Hat Tip: marQetplace, the official blog of Marqeta